Subscriptions & purchases
Know what happens before, during, and after a purchase.
This guide explains the subscription lifecycle in plain language so teams can make coverage decisions and recover quickly when account status needs attention.
Subscription lifecycle
- Start a trial for a region, category, or framework.
- Review active, trial, expired, or locked coverage in Products.
- Complete purchases and manage invoices in Billing.
- Review renewal timing and keep payment details current.
Invoices, renewals, and plan changes
Sign in to review Billing for invoices, payment history, renewal details, and available plan actions. View pricing or contact support.
Locked-module recovery
- Check Products for the module status and trial end date.
- Confirm you are signed into the purchasing account.
- Refresh after a short sync window and check Billing.
- If it is still locked, email support with the product and invoice reference.